Application for a credit account

If you apply to us for a credit account, we will let you know if your application has been accepted and, if it has been accepted, we will let you know your credit limit. 
We may, at our discretion and at any time, change your credit limit, refuse to grant you further credit, or suspend or cancel your credit account. 
If you have paid in full all amounts you owe us, you may cancel your credit account with us by giving us notice in writing or through our website.

When you apply to open a credit account, we will conduct a credit search using a credit reference agency. if you are providing information about others such as on a joint application, you must be sure that you have their agreement. We will check the following records about the person submitting the credit account application on your behalf, you, and your business partners: (i) your own records, (ii) personal and business records. When the credit reference agency receives a search it will place a search footprint on the individual’s credit file that may be seen by other lenders and they will supply us with both public (including the electoral register) and shared credit and fraud prevention information, (iii) those records at fraud prevention agencies (“FPAs”), (iv) if the person submitting the credit account application on your behalf is a director, we will seek confirmation from the credit reference agency that the residential address that is provided is the same as that shown on the restricted register of directors’ usual addresses at Companies House. We will make checks such as assessing the credit account application for credit and verifying identities to prevent and detect crime and money laundering and may also make periodic searches at credit reference agencies and FPAs to manage your credit account with us. Information on credit account applications will be sent to a credit reference agency and will be recorded by them, including information on your business and your proprietors and the credit reference agency may create a record of the name and address of your business and your proprietors if there is not one already. If the credit account application contains false or inaccurate information and we suspect or identify fraud, we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention. If you do not make payments owed to us, we may trace your whereabouts and recover debts. We and other organisations may access and use from other countries the information recorded by FPAs. Your data and the personal data of the person submitting the credit account application on your behalf may also be used for other purposes for which specific permission is given or, in very limited circumstances, when required by law or where permitted by law. 

Hopefully you won’t need to return an item, however if you do, it is our aim to make this process as simple as possible.
By following the guidance below you can help us to help you when a product is not what you expected or is faulty.

General Returns Information

Non-Faulty Goods
You must advise us that you wish to return goods within 7 days of the delivery date.
Products must be complete and in their original packaging along with any instruction leaflets, unused and in resalable condition.
Products must be returned within 7 days of telling us you wish to return them. Products must be packaged to avoid damage in transit, be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of credit/refund provided.
Arrangements will be made to exchange, credit or issue a refund.
Products that have been supplied as ‘specials’ or have been personalised may not be returned or refunded.
Your refund will be processed within 14 days. And credit to your account.
We reserve the right to charge customers a handling charge.

Faulty Goods
Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within 7 days.
Any return should be made in accordance with the relevant instructions for products (see Returns Procedure below).
The complete product must be returned unless, if agreed by Volt Direct Ltd a specific part may be returned.
Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.

Damaged, Short or Non-Delivered Goods
Any claim for damaged or short delivered items must be made in writing within 72hrs of delivery. Failure to do so may invalidate any subsequent claim.
If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact

EWS (Electrical Wholesale Supplies)
Email us: [email protected]
Contact us: 020 4613 6134